Frequently Asked Questions

As a 3rd Party Logistics company we have access to any and all types of equipment and are free from the limitations of availability. In turn, we are able to pass our savings onto you.

We service all of Canada, USA and Mexico including “out-of-the-way”, “hard-to-reach” and remote areas.

Yes, if requested we notify you via fax, email or phone call.

We are available 24hrs a day via our toll free line.

Yes. Upon your request your customers will fill out a routing order and from then on we deal directly with the customer. You don’t have to lift a finger and your product arrives as needed.

Yes, using our large network of contacts we can arrange for any shipment that requires more than simple logistics.

Yes. If your freight will require extra insurance please contact us for further info.

Not usually, however we can under certain circumstances.

Yes, please contact us for more info.

Yes, we will quickly assess your needs and can provide excellent expedited service to anywhere in North America.

No, we ship to commercial addresses only.

Each rate is tailored directly to your shipment, company and requirements. This ensures that there are no surprises down the road.

Yes, using our secure Freight Tracker system, you may check the status of your shipments online, 24 hours a day.

All shipments can and should be cleared at the border. However, your company needs to utilize a customs broker to clear your shipment at the Canadian or American borders. Please call us at 1-800-263-8168 for recommendations.

The NAFTA Certificate of Origin is a certificate attesting to the fact that the goods contained therein are originating for purposes of the North American Free Trade Agreement for preferential treatment in Canada, USA and Mexico.

A Canada Customs Invoice, Certificate of origin (for goods manufactured in USA, CANADA or MEXICO), packing slip and bill of lading are required. However, depending on the nature of the goods and the country of origin, additional documents may be necessary.

Yes, with advance notice.

No, please contact our accounting department for further info.

The Free and Secure Trade (FAST) program is a Border Accord Initiative between the United States, Mexico, and Canada designed to ensure security and safety while enhancing the economic prosperity of each country. All of our carriers are FAST approved or are in the process of becoming so.

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